by Cassie Kerr | Feb 4, 2026 | Case Study, MSP
When Waterdog first implemented ConnectWise PSA, the system was technically working, but it wasn’t working well. As Fred Robinson, Owner of Waterdog, put it: “We knew it was set up to be functional, but I knew it was not set up to be efficient, and it was not set up...
by Cassie Kerr | Apr 9, 2025 | Case Study, ConnectWise, Mergers & Acquisitions
When Ntiva acquired The Purple Guys (TPG), it wasn’t just a merger—it was a strategic transformation designed to unify systems, processes, and people under a single operational framework. Hundreds of employees, a mountain of legacy data, and ten prior integrations...
