Waterdog’s ConnectWise PSA “Before & After”: From Functional to Efficient (and Profitable)

When Waterdog first implemented ConnectWise PSA, the system was technically working, but it wasn’t working well. As Fred Robinson, Owner of Waterdog, put it: “We knew it was set up to be functional, but I knew it was not set up to be efficient, and it was not set up properly.” Like many MSPs, Waterdog […]

How Ntiva Unified Systems After a Major Merger

When Ntiva acquired The Purple Guys (TPG), it wasn’t just a merger—it was a strategic transformation designed to unify systems, processes, and people under a single operational framework. Hundreds of employees, a mountain of legacy data, and ten prior integrations rolled into one. The goal? Seamlessly integrate everything into a cohesive operational engine—without disrupting the […]