Pivotal Advisory+
For MSPs who want a long-term partner — not just break/fix answers.
ConnectWise isn’t “set it and forget it.”
Ongoing ConnectWise support + strategic guidance + execution time—built into one monthly plan.
Pivotal Advisory+ is for MSPs who don’t just want answers when something breaks — they want a partner who helps them continuously improve how their ConnectWise environment runs.
You get everything included in Pivotal Support+, plus unlimited consulting hours and a monthly business review with a Pivotal consultant.
What’s Included in Pivotal Advisory+
Unlimited Reactive Support
Get ongoing help for troubleshooting and “how-to” questions in your existing ConnectWise environment — so your team isn’t stuck waiting, guessing, or spinning cycles.
Unlimited Consulting Service
Used for hands-on improvements like:
- Workflow and process updates
- Board and ticketing optimization
- Automation and notification tuning
- Reporting and dashboard improvements
- Cleanup and standardization initiatives
Quarterly Proactive Audit
Every quarter, we run a proactive audit to help you stay ahead of issues and keep your system aligned with how your business actually operates.
Same-Day Response (Tickets Submitted by 12pm PST)
When your team submits a ticket by 12pm PST, you’ll receive a same-day response so work doesn’t stall.
Monthly Business Review with a Consultant
Once per month, you’ll meet with a Pivotal consultant to:
- Review what’s working and what’s slowing your team down
- Identify the highest-impact improvements to make next
- Turn “we should fix this” into an actionable plan
- Keep progress moving forward without chaos
Support
helps you use what already exists.
Consulting
helps you build or improve what comes next.
Who Pivotal Advisory+ Is For
Pivotal Advisory+ is a great fit if you want to:
- Reduce tool friction and internal back-and-forth
- Improve consistency across service delivery
- Make ConnectWise easier for your team to use day-to-day
- Keep processes aligned as your MSP grows
- Get expert guidance and the execution time to actually implement changes
Support includes troubleshooting and guidance within your existing environment.
Consulting covers hands-on improvement work like building workflows, automations, and system enhancements.
Pricing
For Pivotal Crew’s services, we offer a flexible pricing structure designed to accommodate businesses of all sizes and needs. Our pricing is tiered based on the number of hours you require, ensuring you only pay for the support you need.
Why MSPs Choose Advisory+
Because ConnectWise isn’t a “set it and forget it” tool.
Most MSPs don’t need more software — they need:
- Clearer workflows
- Better visibility
- Fewer ticket bottlenecks
- Cleaner processes that actually match reality
Pivotal Advisory+ gives you the support to stay operational and the consulting time to keep improving.
Ready to Get Started?
If you’re ready for consistent progress (not just reactive fixes), Pivotal Advisory+ is the plan built for that.