Understanding the Need for IT Support
In the world of IT, knowledgeable support by a team of experienced experts is not just desirable—it’s essential. At Pivotal Crew, we embody this with our specialized offering: Pivotal Support+ for our ConnectWise PSA and CPQ partners. Think of us as an extension of your internal team, ready to fill the gaps and provide expert support where it’s most needed.
What Makes Pivotal Support+ Stand Out?
- Monthly Support & Administration: Consistent, reliable, experienced support ensuring your team finds solutions when they need them most.
- Support for Established Operations & Processes: Our team works hard to understand your support requests in the context of the processes your team is already using, offering support tailor-made for you.
- Unlimited, In-Scope Support: No caps. No limits. We’re here to provide the best support we can for all your in-scope requirements.
- Integrated Chat Support Powered by Thread: Experience seamless communication with our chat support that integrates effortlessly into Teams or Slack. Swift, efficient, and designed for your convenience. Raise a ticket before 12pm PST? We’ll respond the same day.
- Quarterly Proactive Audits: Regular system reviews to ensure your team is working with the best practices – Pivotal Practices, making the most of the capabilities available to keep operations running smoothly and efficiently.
Why Choose Pivotal Support+?
Managed Service Providers (MSPs) exist to be the outsourced IT that their customers rely upon. In the same vein, while MSPs expertly handle IT for others, there’s immense value in outsourcing support for their internal tools. Why? Because every team, no matter how skilled, has its areas of expertise. By choosing Pivotal Support+, MSPs ensure they receive expert assistance precisely where they might not be the in-house experts.
A Word from Our Partners:
Fred from Waterdog encapsulates his experience:
“We have been using the new Pivotal support offering and find it amazing. It has made getting support easy for the complete Waterdog team, and Pivotal responds extremely fast. I can write an email if I am not in a rush, or I can use the instant chat feature if I want a response to keep an eye on it in real-time.”
More Than Just Support
Pivotal Crew is not just another support provider; we’re your partner, your extended team. With Pivotal Support+, we emphasize the importance of specialized, expert support, ensuring that your ConnectWise PSA and CPQ journey is as smooth as possible.
Next Steps?
Want to enhance your ConnectWise experience? Connect with Pivotal Crew and explore the numerous advantages of Pivotal Support+.