Pivotal Advisory+
For MSPs who want a long-term partner — not just break/fix answers.
ConnectWise isn’t “set it and forget it.”
Ongoing ConnectWise support + strategic guidance + execution time—built into one monthly plan.
Pivotal Advisory+ is for MSPs who don’t just want answers when something breaks — they want a partner who helps them continuously improve how their ConnectWise environment runs.
You get everything included in Pivotal Support+, plus 3 consulting hours per month and a monthly business review with a Pivotal consultant.
What’s Included in Pivotal Advisory+
Unlimited Reactive Support
Get ongoing help for troubleshooting and “how-to” questions in your existing ConnectWise environment — so your team isn’t stuck waiting, guessing, or spinning cycles.
3 Consulting Hours Per Month (Included)
Use your included consulting hours for hands-on improvements like:
- Workflow and process updates
- Board and ticketing optimization
- Automation and notification tuning
- Reporting and dashboard improvements
- Cleanup and standardization initiatives
Quarterly Proactive Audit
Every quarter, we run a proactive audit to help you stay ahead of issues and keep your system aligned with how your business actually operates.
Same-Day Response (Tickets Submitted by 12pm PST)
When your team submits a ticket by 12pm PST, you’ll receive a same-day response so work doesn’t stall.
Monthly Business Review with a Consultant
Once per month, you’ll meet with a Pivotal consultant to:
- Review what’s working and what’s slowing your team down
- Identify the highest-impact improvements to make next
- Turn “we should fix this” into an actionable plan
- Keep progress moving forward without chaos
Support
helps you use what already exists.
Consulting
helps you build or improve what comes next.
Who Pivotal Advisory+ Is For
Pivotal Advisory+ is a great fit if you want to:
- Reduce tool friction and internal back-and-forth
- Improve consistency across service delivery
- Make ConnectWise easier for your team to use day-to-day
- Keep processes aligned as your MSP grows
- Get expert guidance and the execution time to actually implement changes
Support includes troubleshooting and guidance within your existing environment.
Consulting covers hands-on improvement work like building workflows, automations, and system enhancements.
Pricing
Support+ plus consulting & strategy
Includes 3 consulting hours/month
Monthly business review included
CAD
USD
Up to 20 users
$800 / month
21–50 users
$1,100 / month
51–100 users
$1,400 / month
100+ users
Custom pricing
Contact Us
Up to 20 users
C$1,000 / month
21–50 users
C$1,400 / month
51–100 users
C$1,800 / month
100+ users
Custom pricing
Contact Us
Why MSPs Choose Advisory+
Because ConnectWise isn’t a “set it and forget it” tool.
Most MSPs don’t need more software — they need:
- Clearer workflows
- Better visibility
- Fewer ticket bottlenecks
- Cleaner processes that actually match reality
Pivotal Advisory+ gives you the support to stay operational and the consulting time to keep improving.
Ready to Get Started?
If you’re ready for consistent progress (not just reactive fixes), Pivotal Advisory+ is the plan built for that.