Pivotal Support+
Your Shortcut to the Right Answer
Pivotal Support gives you direct access to ConnectWise experts who validate issues, troubleshoot problems, and provide fast, practical recommendations.
Take Back Control
If “support” currently means waiting on tickets, combing through generic documentation links or videos, and losing productivity, it’s time for something better. Pivotal Support+ gives you direct access to ConnectWise experts who provide recommendations and solutions quickly and keep your business moving.
Left Waiting
Support shouldn’t leave you stuck in queues with your team losing hours of productivity. With Pivotal Support, you get fast responses from people who know ConnectWise PSA and CPQ inside out.
One-Size-Fits-All Fixes
Generic documentation links and videos rarely solve real issues. We cut through the noise with guidance tailored to your environment, so fixes actually stick.
Endless Workarounds
When problems linger, your staff are forced into clumsy workarounds. We validate, troubleshoot and suggest resolutions quickly, freeing your team to focus on clients.
Uncertain Outcomes
Not knowing if the system behavior you’re seeing is as expected or an issue with a process upstream is frustrating. With Pivotal Support, you gain insight from experts that helps pinpoint the source of problems to get back on track.
It’s About Your Business, Not Your Systems
Pivotal Support+ takes the frustration out of system issues, giving you fast, accurate answers that keep your team productive, your operations running smoothly, and your focus where it belongs: on caring for your clients and growing your business.
Direct Access to Experts
Skip the runaround and get answers straight from consultants who live and breathe ConnectWise.
Faster, More Accurate
Some challenges have quick fixes – and others need a closer look to uncover deeper roadblocks. We move fast and work with you to pinpoint what’s blocking progress and how we can remove the barriers slowing you down.
Tailored to Your MSP
Our guidance is based on your specific setup and operational needs, not generic “best guesses.”
Collaborative Approach
We don’t just fix; we explain, guide, and empower your team to stay confident and in control.
Trusted by Peers
Respected in the ConnectWise community, we share knowledge to raise standards for everyone.
"Pivotal Crew is an amazing consulting firm.
They are so very friendly, experienced, and have resolved all of our issues.
The best out there.”
Moe Musa | Happy Client
What You Get With Pivotal Support
With Pivotal Support+, you get practical help that keeps your existing ConnectWise environment running smoothly. Our focus is on supporting and optimising the processes you already have in place – not building new ones.
Pricing
For Pivotal Crew’s services, we offer a flexible pricing structure designed to accommodate businesses of all sizes and needs. Our pricing is tiered based on the number of hours you require, ensuring you only pay for the support you need.
CAD
USD
Up to 20 users
$600 / month
21–50 users
$900 / month
51–100 users
$1,200 / month
100+ users
Custom pricing
Contact Us
Up to 20 users
C$800 / month
21–50 users
C$1,200 / month
51–100 users
C$1,600 / month
100+ users
Custom pricing
Contact Us
Get your Free ConnectWise PSA Assessment
Think your problems are just in service or finance? You’re probably seeing the symptoms, not the source. Let’s do a free assessment to show you what might be happening upstream that’s causing these downstream headaches.
- An honest evaluation of your current setup
- Identify what's really causing your issues
- Get a clear picture of your next steps
